We live in a crazy, fast-paced world, always rushing to do as much as we can before the day ends. Even though we know that we can hardly ever win in this race with time, somehow we keep trying to beat the clock and be highly productive within the work hours.
This is especially true for call center agents whose job seems to be never-ending, demanding them to be laser-focused and efficient all the time.
Whether you are in charge of answering the calls, or you have to deal with customers’ emails, this demanding, fast-paced job will take its toll, leaving you burnout, yet constantly feeling that you haven’t done enough. This can seriously affect your mental health and productivity.
This is why we decided to offer you simple hacks that will help you manage your time better, and make the best of your workday. So if you want to feel like you’re on top of things and in control of your time, keep on reading.
Make a To-Do List and Stick to It
Yes, we know that this isn’t a ground-breaking discovery, but detailed planning can do wonders for your productivity. Instead of letting all your daily or weekly tasks keep piling up in your head, stressing you out, try putting them on paper.
Even though most of your work happens in real-time when a client calls, you still have scheduled and ongoing tasks that can be planned.Once you can see all your tasks listed, you’ll get a clearer picture of what needs to be done. Bear in mind, though, that efficient planning demands more than listing the issues you have to deal with.
Knowing how to prioritize your tasks and how much time you need to finish them is crucial when it comes to excellent planning. You can use various methods to make a detailed and clear list of tasks. The essential thing is to categorize them by priority.
Therefore, you may divide your upcoming tasks into urgent, important, both, or neither. This way you will know what work demands your immediate attention, and what tasks you can tackle later.
Use PC Monitoring Software
Now that you’ve labeled tasks by priority, it’s time to decide where to start. This is where workforce analytics software can come in handy. By using this advanced software as a call center monitor, you’ll see how much time you spend on each task.
More importantly, by analyzing data collected, you’ll find out when you are the most productive during the day. This way you’ll be able to organize your work better.
For example, if you know that your productivity peaks in the morning, you’ll probably tackle the most demanding tasks then. On the other hand, you may want to start your day by finishing several smaller tasks, crossing them off the list, leaving more time for tackling more significant issues.
Make Sure to Follow Through
Making a plan is just a first step towards effective time management, following through with the tasks on your list is what really makes a difference. Ticking off completed tasks and being able to track your progress may be a powerful motivation to keep up the good work.
You can, also, treat yourself for the job done efficiently. For example, you can treat yourself with 5 minutes on Instagram for 10 completed calls, or answered emails. All of this will boost your motivation, helping you to stay on track and be highly productive.
Take Care of Yourself
We know that a job of a call center agent, by definition, requires you to be constantly at your clients’ service. However, this doesn’t mean that you have to push yourself to the limits, work without breaks.
Even though some may think that you have to work constantly to keep productivity high, this is a rude misconception. People are the most productive when they are focused and motivated. Only robots can work without pauses, and you’re not a robot.
Thus, you deserve a break if you want to stay focused on your job and avoid making mistakes. It may be a good idea to divide your work into 25-minute blocks. Once every twenty-five minutes, try to take a minute break by getting your eyes off the computer screen, standing up, or stretching.
These small pauses will energize you so you can go on with your day.Finally, we hope that you’ll try out these simple tips to improve time management and productivity without feeling stressed or pressured.